Customer Journey: Top Implementing Blockers. 1) Lack of understanding about how to effectively implement a journey based approach 2) Silo-ed and disparate data 

#customerexperience #digitalmarketing #sales source: pointlist 

From Touchpoints to Customer Journeys. 

#cx #customerexperience #crm #marketingautomation #digitalmarketing #marketing #sales #salesforce #sapcx #adobeexperiencecloud #oraclecx #dynamics365 #customerjourney source: mckinsey

Top CX Measuring Methods. 

#cx #customerjourney #customerexperience  #sapcx #adobeexperiencecloud #salesforce #crm source: pointlist

6 Steps to Creating Customer-Centric Customer Journeys.

 #customerexperience #crm #digitalmarketing #marketing #sales #service #ecommerce #sapcx #salesforce #oraclecx #adobecampaign #customerjourney source: mckinsey

What is a Customer Journey ? How is it different ? 

#customerjourney #crm #customerexperience #marketing #ecommercebusiness #sales #salesforce #sapcx #oraclecx #dynamics365 source: mckinsey

Customer Interactions Across Channels. Data from the Following Sources: 1) CRM 2) Customer Support 3) Voice OfThe Customer 4) Email 5) Callcenter or IVR 6) Social Media 

#CRM #CustomerExperience #DigitalMarketing #Marketing #Sales #CustomerService #commerce #salesforce #sap soure: pointlist 

Customer Experience: Leaders, Explorers and Laggards. 

52% are Leaders and have a well developed enterprise data analytics effort that enables them to deliver a superior CX. 

14% are Laggards and are in the early stages, with either some analytics in place or none at all 

#CX #CustomerExperience #CRM #Oraclecx #Sapcx #Salesforce #Sales #Marketing #Service #Adobecx source: forbesinsights

Why Improve Customer Experience ?
1. Improve Customer Retention 2. Improve Customer Satisfaction 3. Imrove  X-Selling and Up-Selling 4. Imrove Churn

#CX #CustomerExperience #Marketing #Sales #Sapcx #Salesforce #CustomerService #Socialselling 

source: #superoffice