Customer Journey: Top Implementing Blockers. 1) Lack of understanding about how to effectively implement a journey based approach 2) Silo-ed and disparate data
#customerexperience #digitalmarketing #sales source: pointlist
From Touchpoints to Customer Journeys.
#cx #customerexperience #crm #marketingautomation #digitalmarketing #marketing #sales #salesforce #sapcx #adobeexperiencecloud #oraclecx #dynamics365 #customerjourney source: mckinsey
Top CX Measuring Methods.
#cx #customerjourney #customerexperience #sapcx #adobeexperiencecloud #salesforce #crm source: pointlist
6 Steps to Creating Customer-Centric Customer Journeys.
#customerexperience #crm #digitalmarketing #marketing #sales #service #ecommerce #sapcx #salesforce #oraclecx #adobecampaign #customerjourney source: mckinsey
What is a Customer Journey ? How is it different ?
#customerjourney #crm #customerexperience #marketing #ecommercebusiness #sales #salesforce #sapcx #oraclecx #dynamics365 source: mckinsey
Customer Interactions Across Channels. Data from the Following Sources: 1) CRM 2) Customer Support 3) Voice OfThe Customer 4) Email 5) Callcenter or IVR 6) Social Media
#CRM #CustomerExperience #DigitalMarketing #Marketing #Sales #CustomerService #commerce #salesforce #sap soure: pointlist
Customer Experience: Leaders, Explorers and Laggards.
52% are Leaders and have a well developed enterprise data analytics effort that enables them to deliver a superior CX.
14% are Laggards and are in the early stages, with either some analytics in place or none at all
#CX #CustomerExperience #CRM #Oraclecx #Sapcx #Salesforce #Sales #Marketing #Service #Adobecx source: forbesinsights
Why Improve Customer Experience ?
1. Improve Customer Retention 2. Improve Customer Satisfaction 3. Imrove X-Selling and Up-Selling 4. Imrove Churn
#CX #CustomerExperience #Marketing #Sales #Sapcx #Salesforce #CustomerService #Socialselling
source: #superoffice