Customer Experience: Leaders, Explorers and Laggards.
52% are Leaders and have a well developed enterprise data analytics effort that enables them to deliver a superior CX.
14% are Laggards and are in the early stages, with either some analytics in place or none at all
#CX #CustomerExperience #CRM #Oraclecx #Sapcx #Salesforce #Sales #Marketing #Service #Adobecx source: forbesinsights