![Customer Engagement und Churn](https://image.jimcdn.com/app/cms/image/transf/none/path/s9f6de5ae65705fdc/image/i6250bda69813e4fb/version/1584602860/image.jpg)
Great Customer Engagement will be driven predominantly by great experiences. In this Experience driven Economy, Companies that focus on PROVIDING A SEAMLESS, INTEGRATED EXPERIENCE FOR THEIR CUSTOMERS ACROSS ALL CHANNELS will rise above others that make it more difficult to do business with them. #customerengagement #customerexperience #crm #salesforce source: Tim Duncan, 02/2020