Data and Customer Journey

Daten und Customer Journey
Daten und Customer Journey
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Customer Engagement

Customer Engagement
Customer Engagement
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Buyer Persona

Buyer Persona & Churn
Buyer Persona & Churn
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CRM GAP

CRM GAP
CRM GAP
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Churn Reasons

CX Treiber
CX Treiber
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Journey Based Approach

Customer Journey: Positive Impact
Customer Journey: Positive Impact
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Churn Journey Blockers

Churn Journey Blockers
Churn Journey Blockers

Customer Journey: Top Implementing Blockers. 1) Lack of understanding about how to effectively implement a journey based approach 2) Silo-ed and disparate data 


#customerexperience #digitalmarketing #sales source: pointlist 

6 Steps to Creating Customer-Centric Customer Journeys

Customer Centric Journeys
Customer Centric Journeys

6 Steps to Creating Customer-Centric Customer Journeys.


 #customerexperience #crm #digitalmarketing #marketing #sales #service #ecommerce #sapcx #salesforce #oraclecx #adobecampaign #customerjourney source: mckinsey

What is a Customer Journey ?

How is a Customer Journey different ?
How is a Customer Journey different ?

What is a Customer Journey ? How is it different ? 


#customerjourney #crm #customerexperience #marketing #ecommercebusiness #sales #salesforce #sapcx #oraclecx #dynamics365 source: mckinsey

Top Obstacles to Resolving CX Issues

CX Issues
CX Issues
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Customer Interactions Across Channels

Sources for Customer Interactions
Sources for Customer Interactions

Customer Interactions Across Channels. Data from the Following Sources: 1) CRM 2) Customer Support 3) Voice OfThe Customer 4) Email 5) Callcenter or IVR 6) Social Media 


#CRM #CustomerExperience #DigitalMarketing #Marketing #Sales #CustomerService #commerce #salesforce #sap soure: pointlist 

CX Laggards Trigger Churn

CX Leaders, Explorers, Laggards
CX Leaders, Explorers, Laggards

Customer Experience: Leaders, Explorers and Laggards. 


52% are Leaders and have a well developed enterprise data analytics effort that enables them to deliver a superior CX. 


14% are Laggards and are in the early stages, with either some analytics in place or none at all 


#CX #CustomerExperience #CRM #Oraclecx #Sapcx #Salesforce #Sales #Marketing #Service #Adobecx source: forbesinsights

6 Ways to Shape your Churn CX for Gen Z

Churn CX for Gen Z
Churn CX for Gen Z

ACQUIRE, INLIFE, CHURN

Retain und kein Churn
Retain und kein Churn
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CHURN JOURNEY - DER NEUE VERFÜHRER

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